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Optimization of manpower allocation by considering customer relationship management criteria and uncertainty condition...
ISSN: 2783 - 2678Publisher: author   
Optimization of manpower allocation by considering customer relationship management criteria and uncertainty condition...
Indexed in
Business and Management
ARTICLE-FACTOR
1.3
Article Basics Score: 2
Article Transparency Score: 2
Article Operation Score: 3
Article Articles Score: 2
Article Accessibility Score: 3
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International Category Code (ICC):
ICC-0502
Publisher: Mohammad Ebrahim Sadeghi
International Journal Address (IAA):
IAA.ZONE/2783102522678
eISSN
:
2783 - 2678
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ISSN Validator
Abstract
Purpose A mathematical mixed integer model was used in this research in order to optimize manpower allocation in car industry. The objective function of proposed model subjected to minimization of the maximum waiting time for customers in service queue and limitations included manpower allocation and time calculation for each service in each center. Methodology: Therefore, mathematical optimization methods were employed in this research. To solve the problem at small dimensions, BARON solver was used through GAMS software. Metaheuristic algorithms were used to solve the large dimensions of problem due to NP-hard nature of allocation problem. However, these algorithms have been designed based on the natural elements; hence, a stochastic procedure is applied to generate initial responses and to improve the process to obtained the final response. Therefore, proper comparisons should be done to make sure of accurate performance of such pr...