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Factors Associated With Patient Satisfaction – Evidence From A Primary Care NotFor Profit Organization In Karachi, Pak...
ISSN: 2617 - 9482Publisher: author   
Factors Associated With Patient Satisfaction – Evidence From A Primary Care NotFor Profit Organization In Karachi, Pak...
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Health Sciences
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1.3
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International Category Code (ICC):
ICC-0702
Publisher: Bahria University Medical And Dental College
International Journal Address (IAA):
IAA.ZONE/261798819482
eISSN
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2617 - 9482
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Abstract
Objective: This study was aimed to determine patient satisfaction and factors associated with patient satisfaction in a notfor profit private primary healthcare service in Karachi, Pakistan.Methodology: A cross sectional survey was conducted across eight primary healthcare clinics of Sina Health, Educationand Welfare trust. A total of 557 patients visiting these primary healthcare services participated in the study. The questionnairegauged information in 2 parts: assessing demographics and patient satisfaction with services Chi square use as the test ofsignificance. The data was analyzed on SPSS version 20.Results: Results revealed that majority (89%) of the patients were women and more than half were between 30-60 yearsof age. In the multivariable model, patients were more likely to be satisfied with less waiting time at pharmacy (p 0.007),listening (p 0.01), assessing (p 0.001) and counseling (p 0.007 ) skills of the doctor.Conclusi...