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Improving the Quality of The Housekeeping Management Process for Stay at Bridge Suites Hotel
ISSN: 2948 - 4863
Publisher: author
Improving the Quality of The Housekeeping Management Process for Stay at Bridge Suites Hotel
Indexed in
Social Sciences
ARTICLE-FACTOR
1.3
Article Basics Score: 2
Article Transparency Score: 2
Article Operation Score: 2
Article Articles Score: 2
Article Accessibility Score: 2
SUBMIT PAPER ASK QUESTION
International Category Code (ICC):
ICC-0202
Publisher: United Frontiers Publisher
International Journal Address (IAA):
IAA.ZONE/2948382224863
eISSN
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2948 - 4863
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Abstract
This research paper studies the housekeeping services in Stay bridge Suites Hotel, which deals with challenges in managing the Quality of Service (QoS). Since there is no standard procedure for serving customers and the staff is required to perform manual tasks, miscommunications between staff present lead to long waiting times. This problem results in frequent complaints regarding the services, which leads to a bad reputation, low customer retention, and improper utilization of resources. The project aims to identify the root causes affecting the QoS and standardize the housekeeping management process. To achieve these objectives, DMAIC (Define, Measure, Analyze, Improve, and Control) methodology was accomplished. As a result, some of the significant factors that affect the waiting time are manual task allocation, seasonal workload, and lack of supervision. Therefore, a preventive automated solution was proposed regarding the schedul...
