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Cultura Organizacional Enfocada Al Cliente Y Su Relación Con La Iso 9001-2015 En Acr Proyectos
ISSN: 2602 - 8247
Publisher: author
Cultura Organizacional Enfocada Al Cliente Y Su Relación Con La Iso 9001-2015 En Acr Proyectos
Indexed in
Social Sciences
ARTICLE-FACTOR
1.3
Article Basics Score: 2
Article Transparency Score: 3
Article Operation Score: 2
Article Articles Score: 2
Article Accessibility Score: 3
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International Category Code (ICC):
ICC-0202
Publisher: Fundación Internacional Para La Educación La Ciencia Y La ..
International Journal Address (IAA):
IAA.ZONE/2602412088247
eISSN
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2602 - 8247
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Abstract
At ACR Projects, unsatisfied clients have been identified since there is little motivation and poor leadership among its staff, compromising ISO 9001:2015 certification. The article's objective is to analyze organizational culture (OC) and compliance with ISO 9001:2015. This qualitative-quantitative research applies an exploratory (EFA) and confirmatory (CFA) factorial analysis, carried out with the Denison questionnaire for OC and an ISO 9001:2015 audit checklist, to determine the perception of their OC and compliance with the norm. The main results showed that the company encourages long-term orientation, aligning with strategic purposes, and invests in organizational learning, emphasizing customer service. However, some staff perceives that customer requirements are ignored in management decisions. In addition, the staff considers the OC as a fundamental pillar in implementing the standard. From the EFA and CFA, a Kaiser-Meyer-Olki...
