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Public Article
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Chatbot with Dialogflow for FAQ Services in Matana University Library
ISSN: ISSN - N268
Publisher: author
Chatbot with Dialogflow for FAQ Services in Matana University Library
Indexed in
Technology and Engineering
ARTICLE-FACTOR
1.3
Article Basics Score: 3
Article Transparency Score: 2
Article Operation Score: 3
Article Articles Score: 3
Article Accessibility Score: 3
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International Category Code (ICC):
ICC-1802
Publisher: International Journal Of Informatics And Computation (ijic..
eISSN
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ISSN - N268
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Abstract
Industry 4.0 and the situation of the Corona pandemic encourage the development of chatbots. The Matana university library in Indonesia is facing protocol implementation due to the pandemic, library staff vacancies,and the need to improve 24x7 online services. Therefore, a solution is needed to resolve these kinds of problems. The success of chatbots in the business world and public services is the reason for the adoption of chatbots to overcome these problems. The first phase of chatbot development focuses on Frequently Asked Questions (FAQ).The developmentmodelfor chatbot applications development uses a prototyping model by utilizing Dialogflow, namely the natural language understanding (NLU) platform. Agents, intents, entities, contexts, events, fulfillment, and integration need to be considered before designing a chatbot conversation. The test results are the chatbot is feasible to be accepted and operated. The variety of phrases ...
